Returns Policy:
This policy forms part of the customer Terms & Condition when purchasing from Retro Games. Items may be returned

• Under warranty

• For repair or for flashing/upgrading of a devices firmware

Returns are subject to our RMA process. Due care will be exercised at all times when handling customer devices

Warranty Returns 

• Purchases  are subject to a 1 month warranty from delivery date unless stated otherwise 
  

• The warranty does not cover damage caused by mishandling,  improper use of the device or electrical damage
  

• Any courier fees are for the customers account
  

• A  warranty return will only be accepted when:

• • Item is still under warranty

  • Item is not missing any parts or accessories
  • Item is in the original packaging, which must be undamaged & in its original condition
  • Item must be accompanied by original invoice

•  Flashing or upgrading the firmware will void the warranty

• Failure to inform Retro Games of flashed devices returned under warranty will incur a minimum charge of R1,000 (ex vat)

• Customers are responsible for backing up their data before returning  devices

Repair & Flashing/Upgrade Returns

Items return for repair are subject to the following conditions:

• Any courier fees are for the customers account

• Retro Games will attempt to repair the device to the best of our abilities

• Repairs will be charged for and discussed with the customer before any work is carried out

• Flashing a device can be a risky process. When  flashing or upgrading a device, either on customer request or as part of the repairs process, Retro Games accepts no liability for the outcome. Due care and appropriate expertise will be applied at all times.
  

• Customers are responsible for backing up their data before returning  devices