Returns Policy:

1. Purchases and "Buyer's Remorse"

• We do not accept returns or offer refunds, exchanges, or store credits for standard in-store purchases due to "buyer’s remorse."

• This means that if you simply change your mind, choose the wrong size or color, or decide you no longer want the product after purchasing it in our physical retail store, we are under no legal obligation to accept a return.

2. Defective Goods and the 6-Month Implied Warranty

• If a product is genuinely defective, malfunctions, or breaks down within 6 months of purchase through normal, intended use, you are entitled to return it under Section 56 of the Consumer Protection Act (CPA).

• In the event of a genuine factory defect, you may choose whether you want the item Repaired, Replaced, or a Full Refund.

• Original packaging is not required to claim a refund for a genuinely defective product, but valid proof of purchase (such as a receipt or invoice) must be provided.

3. Exclusions: Misuse and Lack of Skill to Operate

• The 6-month implied warranty does not apply if the product breaks, fails, or malfunctions due to:

  • Misuse, abuse, accidental damage, use of incorrect power supply, or neglect.

  • Operating the product contrary to the user manual, safety guidelines, or manufacturer instructions.

  • A lack of skill, knowledge, or competence required to safely and correctly operate the product. It is the customer's sole responsibility to ensure they possess the necessary qualifications or skills to use the product before making a purchase.

5. Product Assessment and Assessment Fees

Before any refund, repair, or replacement is approved for an item claimed to be broken, the product must undergo a formal technical assessment by our team or the manufacturer to determine the root cause of the failure.

If the assessment reveals a factory defect, the assessment and subsequent remedy (repair/replacement/refund) will be handled entirely at our expense.

If the assessment reveals that the product failed due to misuse, abuse, accidental damage, or a lack of operational skill by the user, the return claim will be rejected.

In cases where user error or misuse is found, the customer will be held liable for a reasonable assessment fee to cover the technician’s time, as well as any shipping costs incurred to transport the item to and from our assessment facility.

6. Shipment Processing Time

• All orders are processed within 2 to 4 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped.

• Please note: Processing time refers to the time it takes to pick, pack, and prepare your items before they are handed over to the courier.

7. Shipping Rates & Delivery Estimates

We offer nationwide courier delivery across South Africa. Shipping charges for your order will be calculated and displayed at checkout:

Shipping Option	Estimated Transit Time	Rate
Standard Courier	3 to 5 business days after processing	R115.00

📌 Note: Delivery delays can occasionally occur due to courier peak seasons or public holidays. We currently only ship within South Africa. Contact us for international shipping rates.

8. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to register with the courier service.

9. In-Store Collection (Local Pickup)

You can skip the delivery fees entirely with free local pickup at our physical storefront. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for collection.We will send you an email confirmation when your order is ready, along with instructions and store hours for your collection.