Retro Games Privacy Policy

 

1. Introduction

This Privacy Policy describes how Retro Games (“we,” “us,” or “our”) collects, uses, and protects your personal information when you interact with us  in accordance with the South African Protection of Personal Information Act (POPIA).

2. Information We Collect

When you contact us we may collect:

  • Contact Details: Your contact details and name.

  • Communication Content: Messages, inquiries, or media you send to us.

  • Usage Data: Timestamps of interactions and opt-in/opt-out records.

3. Purpose of Processing

We process your personal information for the following specific purposes:

  • Responding to Inquiries: To address support requests or questions you have initiated.

  • Transactional Updates: To send order confirmations or service updates (only if you have provided your number for this purpose).

  • Direct Marketing: To send you promotions, newsletters, or product news, only if you have explicitly subscribed to our marketing channel.

4. Direct Marketing & Opt-Out

In compliance with Section 69 of POPIA:

  • We will only send marketing communications if you have given us prior consent.

  • You may "Opt-Out" at any time by replying with the word "STOP" or clicking the "Unsubscribe" button in our messages.

  • Once you opt out, we will remove you from our marketing list immediately.

5. Data Sharing & Third Parties

Your data may be processed through various systems depending on your chosen communication channel. We utilize third-party messaging and infrastructure providers (such as the WhatsApp Cloud API by Meta). While we maintain ownership of your data, it may transit through these external platforms. We do not sell your personal information; data is shared with service providers only to facilitate our services under strict confidentiality agreements.

6. Data Security

We implement appropriate technical and organizational measures to secure your data against unauthorized access, loss, or destruction, as required by Section 19 of POPIA.

7. Your Rights

Under POPIA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Ask us to update or correct inaccurate information.

  • Objection: Object to the processing of your data for marketing.

  • Deletion: Request that we delete your personal information (subject to legal retention requirements).

8. Contact Details

For any privacy-related queries or to exercise your rights, please contact our Information Officer:

  • Name: Peter Matthews

  • Phone: 011 7818014 

  • Address: 3 Appian Place, 373 Kent Ave, Ferndale, 2194